Privacy Policy
Last updated: May 2025
1. Information We Collect
When you use Chaimates, we collect information you provide directly — such as your name, mobile number, email address, and delivery addresses — as well as information generated through your use of our service, including order history and payment records.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and status updates via SMS or WhatsApp
- Send push notifications about your orders and promotions
- Manage your account
- Improve our services and resolve disputes
- Comply with legal obligations
3. Payment Information
Payments are processed through secure third-party payment gateways. We do not store your full card details on our servers. Payment data is handled in accordance with PCI-DSS standards.
4. Sharing of Information
We do not sell your personal information. We may share your information with delivery partners, payment processors, and service providers strictly to fulfil your orders. We may disclose information when required by law.
5. Data Retention
User account data is retained as long as your account is active. After account deletion, personal data is retained for 90 days for legal compliance, then permanently deleted. Transaction records are retained for 7 years for tax purposes.
6. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us. We will respond within a reasonable timeframe.
7. Contact Us
For privacy-related queries, please contact Chaimates through the app or reach out to our support team.